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27 It World Jobs
Service Manager- HP
It World
posted 23hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
-
Team Management:
- Hire, train, and supervise a team of laptop repair technicians, assigning tasks based on expertise and workload.
- Conduct performance reviews and provide feedback to technicians.
- Monitor technician productivity and identify areas for improvement.
- Hire, train, and supervise a team of laptop repair technicians, assigning tasks based on expertise and workload.
-
Customer Service:
- Interact with customers to understand their laptop issues and provide accurate repair estimates.
- Manage customer expectations regarding repair timelines and costs.
- Address customer concerns and resolve complaints promptly.
- Interact with customers to understand their laptop issues and provide accurate repair estimates.
-
Service Delivery:
- Ensure efficient workflow and timely completion of repairs.
- Monitor repair quality through quality checks and standardized procedures.
- Track repair progress and provide updates to customers.
- Ensure efficient workflow and timely completion of repairs.
-
Technical Expertise:
- Possess in-depth knowledge of laptop hardware and software troubleshooting.
- Stay updated on new technologies and repair techniques to address emerging issues.
- Diagnose complex laptop problems and determine appropriate repair solutions.
- Possess in-depth knowledge of laptop hardware and software troubleshooting.
-
Inventory Management:
- Manage inventory of spare parts and ensure adequate stock levels.
- Track and monitor the usage of spare parts to identify potential cost-saving opportunities.
- Manage inventory of spare parts and ensure adequate stock levels.
-
Operational Management:
- Develop and implement repair processes and standard operating procedures.
- Monitor repair costs and identify opportunities for cost optimization.
- Analyze service data to identify trends and areas for improvement.
- Develop and implement repair processes and standard operating procedures.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Manager roles with real interview advice
What people at It World are saying
Rating based on 1 Service Manager
review
Anonymous · Other
in Bhopal
Likes
I have freedom to how I am done the job which is asking to me most open discussion there no poor political atmosphere and no time boundaries to come to office or doing the works
- Salary - Good
+3 more
Dislikes
Growth is very slow
- Promotions - Poor
+1 more
Service Manager salary at It World
reported by
1
employee
with 5
years exp.
₹2.2
L/yr - ₹2.8
L/yr
69%
less
than the average Service Manager Salary in India
View more details
What It World employees are saying about work life
based on 29 employees
Strict timing
Monday to Saturday
Within city
Day Shift
It World Benefits
View more benefits
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