Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Incident Management
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels.
Roles & Responsibilities:
Expected to be an SMECollaborate and manage the team to performResponsible for team decisionsEngage with multiple teams and contribute on key decisionsProvide solutions to problems for their immediate team and across multiple teamsEnsure smooth functioning of production and development systemsPerform hardware and software supportTroubleshoot and resolve technical issuesConfigure services on various platformsImplement technology at the operating system-level
Professional & Technical Skills:Must To Have Skills:Proficiency in Incident ManagementStrong understanding of IT infrastructureExperience in troubleshooting hardware and software issuesKnowledge of operating systems and network areasFamiliarity with software solutions/vendors/brandsGood To Have Skills:Experience with ITIL framework
Additional Information:The candidate should have a minimum of 6-8 years of experience in Incident ManagementA 15 years full time education is required
Qualifications
15 years full time education Employment Type: Full Time, Permanent
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