Aerial Telecom - RAN Site Recovery Engineer - ITIL (1-2 yrs)

Company Description :

Aerial Telecom Solutions Private Limited, headquartered in Mohali, is a leading provider in the telecom, IT, ITes, and Banking industries. Founded in 2010, we focus on consistent growth in revenue and profitability while prioritizing customer satisfaction and long-term client relationships.

Our services extend to resource management and IT solutions, with certifications in ISO 9001:2019 and OHSAS 18001:2019. Recently awarded the "Customer Obsession Award 2019" by CII.

Role Description. :

This is a full-time on-site role for a Ran Site Recovery at Aerial Telecom Solutions in Gurugram. The role involves day-to-day tasks such as communication with stakeholders, providing excellent customer service, conducting research, managing projects, and delivering training related to site recovery operations.

Job Description :

- Responsible for overall coordination of the incident management process for all P1/P2/P3/P4 Site down Incidents.

- RCA Follow up on DAS, DRAN, ODC Phase SC, IDSC, Femto- down Sites.

- Coordinating interfaces between POD, Vendors teams - (L1, L2 and L3 team) and SXC operations team.

- Co-ordination with L1 /L1.5 Team on Site down Monitoring.

- Detailed RCA Tracking and Analysis.

- Drive all the actions, risks, issues in RAN POD with different Vendors and stakeholders.

- Investigating assigned problems through to resolution or root cause.

- Coordination of Field visit activities with Vendors and update status with- Senior Management person.

- Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors.

- Reviewing incident data to analyze assigned problems / issues.

- Analyzing problems for correct prioritization and classification.

- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

- Driving the efficiency and effectiveness of the incident management process.

- Reviewing incident data to analyze assigned problems / issues.

- Analyzing problems for correct prioritization and classification.

- Experience in Telecommunication Domain is essential and required.

- Ready to work in 24-7 support model.

- Excellent communication skills and flexible to perform assigned tasks.

- Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management team.

- Work in conjunction with respective parties/vendors to drive the improvements and performance.

- Excellent in data Analysis, Presentation (PPT, Interpersonal), project management skills.

Qualifications :

- Experience in ITIL based service delivery management especially in Incident Management process.

- Minimum 5 years of experience in ITIL/ Incident Manager Role.

- Must have experience in Telecommunication domain.

- Must have very good communication both written and verbal skills.

- Good in co-ordination and communication.

- Strong attention to details and technicalities.

- Good interpersonal and multi-tasking skills.

- Prompt and accurate status reporting.