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1 Mott MacDonald IT Analyst Job

IT Analyst - Compute and Storage

2-4 years

Bangalore / Bengaluru

1 vacancy

IT Analyst - Compute and Storage

Mott MacDonald

posted 1mon ago

Job Description

Working closely with the 4th line Compute and Storage team, you will help to resolve incidents, problems and assist with implementing change.
This role will be based in one of our Global IT Operations Centre based in either India or the UK. You will provide support to Compute and Storage service, including physical servers, storage arrays, SAN NAS, disaster recovery systems both on premises and in the cloud.
Key duties and responsibilities include:
  • Provide support to Compute and Storage infrastructure services.
  • Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
  • Work closely with the wider infrastructure teams helping to define support requirements and improvements to service across Compute and Storage services.
  • Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas
  • Assists in improving the Compute Storage services, proposes and drives forward improvement initiatives
  • Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
  • Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
  • Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance
Candidate Specification:
Essential:
  • Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience.
  • Knowledge of basic software, networking, and hosting concepts
  • Excellent verbal and written English communication skills.
  • Exceptional customer service skills.
  • Experience in a service desk support role, ideally working to SLAs.
  • Experience in administering and operating enterprise infrastructure environments, with Microsoft Technology stack preferred
Desirable:
  • Knowledge of ITIL Service Management best practices, ITIL V3/V4.
  • Experience of using ServiceNow or similar ITSM tools
  • Experience working within an enterprise environment focused on Azure specific solutions, automation and infrastructure deployments
  • Excellent working knowledge of networking concepts (e.g., DNS, TCP/IP, and Firewalls)
  • Experience in Microsoft Hyper-V, MS Windows Server 2012, 2016, 2019, storage systems and Backup technology experience (preferably Commvault)
  • Experience of working in a global organization.
Personal Attributes:
  • Passionate about technology and learning.
  • Ability to balance demands and priorities and think clearly under pressure.
  • Attention to detail and a focus on quality.
  • Excellent conflict resolution, communication, and collaboration skills.
  • Logical and analytical approach to solving problems.
We can offer (subject to Company s policy):
- Agile and safe working environment
- Competitive annual leave and sick leaves
- Group incentive scheme
- Group term life insurance, Workmen s compensation and Group medical insurance coverage
- Short and Long-term Global employment opportunities
- Global collaboration and knowledge sharing
- Digital Innovation and Transformation
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

Employment Type: Full Time, Permanent

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What IT Analyst at Mott MacDonald are saying

4.1
 Rating based on 7 IT Analyst reviews

Likes

Yes, I will love to work again awesome place to work

  • Salary - Excellent
    +6 more
Dislikes

The operation manager do the racism in india office between 2 state that should stop

    Read 7 IT Analyst reviews

    IT Analyst salary at Mott MacDonald

    reported by 42 employees with 1-10 years exp.
    ₹4.8 L/yr - ₹18 L/yr
    18% more than the average IT Analyst Salary in India
    View more details

    What Mott MacDonald employees are saying about work life

    based on 578 employees
    64%
    66%
    42%
    99%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Mott MacDonald Benefits

    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home
    Cafeteria +6 more
    View more benefits

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    1mon ago·via naukri.com

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