Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

ISS Corporate Solutions

Compare

1.0

based on 1 Review

69 ISS Corporate Solutions Jobs

Senior Change Management Associate

ISS Corporate Solutions

1.0

based on 1 Review

5-7 years

Mumbai

1 vacancy

Senior Change Management Associate

ISS Corporate Solutions

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Project Management Auditing Information Technology Analytical Chemistry Risk Management

+ 4 more

Job Description

ISS STOXX is growing! ISS STOXX is actively looking for an Senior Change Management Associate to Join the Mumbai Team (Goregaon East).

Overview :

The Senior Change Management Associate plays a pivotal role in managing the lifecycle of all IT changes, ensuring they are properly documented, evaluated, authorized, prioritized, planned, tested, and implemented with minimum risk to the organizations IT environment and its services. This role focuses on maintaining high levels of service availability and reliability by mitigating the risks associated with change-related incidents.

Responsibilities :

Change Management Process :

Implement and maintain the IT Change Management process, ensuring adherence to ITIL best practices.
Act as the point of contact for all change-related activities within the organization.
Facilitate Change Advisory Board (CAB) meetings to review, approve, or reject proposed changes.
Ensure that all IT changes are categorized and prioritized according to their impact and urgency.
Create and maintain detailed change records for all planned changes, ensuring clear communication and documentation.

Risk Management :

Assess the impact and risk of proposed changes on business operations and IT services.
Ensure that adequate risk mitigation plans are in place for high-risk changes.
Collaborate with stakeholders to ensure that the impact on end users is minimized.

Planning and Coordination :

Coordinate with project managers, technical teams, and service owners to ensure changes are properly planned, tested, and implemented.
Develop detailed change implementation plans, including fallback and contingency options.
Ensure that appropriate testing and validation are performed before implementing changes in the live environment.

Communication :

Provide clear and timely communication about upcoming changes to stakeholders and end users.
Ensure that business units are informed about the status of changes and any potential impacts.
Communicate changes and their outcomes to relevant teams, including post-implementation reviews.

Post-Change Review :

Conduct post-implementation reviews (PIR) to assess the success of changes and capture lessons learned.
Track and report on change success rates, including the identification of trends and improvement opportunities.

Continuous Improvement :

Review and analyze the effectiveness of the change management process, recommending and implementing improvements.
Ensure that all changes are aligned with IT service management (ITSM) and ITIL frameworks.

Compliance and Governance :

Ensure compliance with all regulatory, security, and audit requirements related to IT changes.
Maintain detailed documentation for audit purposes, ensuring traceability of all changes.

Qualifications :

Bachelor s degree in Information Technology, Computer Science, Business Administration, or a related field.
5-7 years of proven experience in IT Change Management, IT Service Management, or related roles.
Experience with ITIL and ITSM frameworks, with a strong understanding of change, incident, and problem management.
ITIL Foundation certification (ITIL v3 or ITIL 4); additional certifications in project management (e.g., PMP, Prince2) are a plus.
Familiarity with IT change management tools (e.g., ServiceNow, Remedy).
Understanding of various IT infrastructure components and enterprise systems (networking, databases, applications).
Strong organizational, analytical, and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations.
Ability to work under pressure and manage multiple high-priority tasks.
Strong leadership skills with the ability to influence and drive consensus.
Experience in managing large-scale changes in complex, global IT environments.
Previous experience working within an IT operations, service delivery, or project management role.