Customer Support Specialist (UK Voice Process) - Mega Walk IN

Dear Candidate,

I am writing this Job Post to brief about the job opportunity with IRIS KPO Resourcing for Customer Support - International Voice

Please find the job description and specifications for your references,

Candidate should be interested to work from Chennai Office Nungambakkam

Candidates with International Voice Process are only eligible.

Salary Best in the industry + Benefits

Shift Timings : 2 PM to 11 PM (Fixed Shift)

One Way cab (Drop) Facility will be provided for female candidates only

Monday to Friday working.

We are currently recruiting only candidates with 6 Months to 6 Years experienced.

No of vacancies : 10

• Answer inbound calls and make outbound calls to customers
• Answer customer queries through chat or through emails
• Identify and assess customers' needs to achieve satisfaction
• Research required information using available resources to provide solution to customer
• Ensure correct resolution is being provided to customer
• Exhibit customer service skills by logically and timely closure of queries
• Update portal / CRM with customer query and solution provided and details of conversation
• Ensure customer expectations are met or, where possible, exceeded
• Meet or exceed project goals
• Flexible to accommodate project delivery pertaining to timings and schedules
• Enhancing knowledge through internal training as per domain requirements
• Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:

• Excellent Verbal and written communication skills.
• 6 Months - 3 Years of experience in International voice is mandatory
• Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.