Product Manager - GL

Job Overview

iRely is looking for a highly motivated and experienced Software Product Manager to work on the General Ledger module of their software.

Responsibilities and Duties

• Software Product development - specifically, General Ledger
• Gather, understand, and document customers business needs by directly engaging the customers or working with implementation teams.
• Create functional and technical designs (including use cases, mockups, process, and data flow diagrams, etc.), provide estimates of efforts, and create Statement of Work for customer approval.
• Guide teams to ensure development is completed per requirements, on time, meeting performance benchmarks, and with quality.
• Collaborate with other Product Managers to ensure seamless software integration.
• Ensure product-related documentation and training material are properly created and promptly updated.
• Provide training during new team member onboarding and when new features are delivered.
• Commercialization
• As new features and products are created, we need them to be commercialized.
• Engage with customers and prospects to gather feedback and ensure the success of new products.
• New products include Document Management (DMS), Intelligent Document Processing (AI), VoIP, etc.
• Product quality and support
• Take ownership of product quality. Identify factors impacting quality and mitigate potential risks.
• Leverage internal programs to deliver product features with the highest quality.
• Serve as escalation point or directly engage in customer support issues.
• Deliver resolution per Service Level Agreement.
• Continuous improvement
• Embrace our Continuous Improvement culture in all aspects of product management: feature sets, quality, utilization, competitiveness in the marketplace, customer success, etc.
• Collaborate with other teams to achieve customer success throughout sales and go live process, and on an ongoing basis.
• Maintain focus on reducing support issues. Eliminate product bugs and reduce training-related issues by providing intuitive feature sets.
• Grow offshore teams to advance their technical, analytic, and leadership skills.

Skills and Qualifications

• Proven expertise in accounting, with a focus on Product Management.
• Minimum of 5 years of experience in Business Analysis or Product Management.
• Strong leadership skills with a successful track record of leading large teams and launching products.
• Exceptional client-handling skills, with a passion for delivering outstanding customer service.
• Experience working with the General Ledger module.
• Excellent written and verbal communication skills, including technical writing.
• Knowledge of SQL Server is a plus.
• Familiarity with programming languages such as JavaScript, C#, and T-SQL is advantageous.
• Experience working in a software company is preferred.
• Background in implementation practices is highly desirable.