Head - Broking Operations

We are seeking an experienced and dynamic Head of Broking Operations to lead and optimize our trading operations. In this pivotal role, you will spearhead process innovation, automation, and digitalization efforts to drive operational excellence and superior customer experiences. You will collaborate closely with cross-functional teams, including Technology, Product, and Compliance, to streamline processes, enhance operational efficiency, and ensure regulatory compliance.

- Identify opportunities for process optimization and automation across various operational workflows.

- Collaborate with the Technology team to implement cutting-edge solutions and leveraging new technologies.

- Drive the development and implementation of digital tools and platforms to enhance operational efficiency and customer experiences.

- Continuously evaluate and refine operational processes to ensure scalability, accuracy, and cost-effectiveness.

- Develop and implement standardized operating procedures (SOPs) and best practices across all operational domains.

- Establish key performance indicators (KPIs) and metrics to monitor and measure operational performance, and identify areas for improvement.

- Ensure strict adherence to regulatory requirements and industry best practices across all operational activities.

- Collaborate with the Compliance team to implement robust controls, policies, and procedures to mitigate operational risks.

- Manage internal and external audits, and ensure timely implementation of audit recommendations.

- Build, lead, and mentor a high-performing operations team, fostering a culture of continuous learning and improvement.

- Provide guidance, training, and career development opportunities to team members.

- Promote cross-functional collaboration and knowledge-sharing across the organization.

- Contribute to the development of the overall business strategy and operational plans.

- Identify and implement operational initiatives aligned with the company's strategic objectives.

- Continuously monitor and report on operational performance, highlighting areas of concern and proposing solutions.