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General Manager Operations Ecommerce
Amrut Software
posted 17d ago
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Job Role: General Manager Operations Ecommerce
Experience required: Minimum 8 years of E-commerce experience in operations management, with at least 4 years in a senior leadership role managing various E-Commerce operations.
Job Location: Chembur, Mumbai.
Qualification: Bachelor s degree in business administration, Operations Management, or a related field. MBA or equivalent advanced degree preferred.
Experience required: Minimum 8 years of E-commerce experience in operations management, with at least 4 years in a senior leadership role managing various E-Commerce operations.
Job Location: Chembur, Mumbai.
Qualification: Bachelor s degree in business administration, Operations Management, or a related field. MBA or equivalent advanced degree preferred.
We are seeking an experienced and dynamic General Manager to enhance our E-commerce operation across a broad base of Indian and International B2B clients. The position will manage a team of over 250+ people spread across various e-commerce verticals including cataloging, imaging, digital marketing, data analytics, customer excellence, technology, and process automation. The ideal candidate will have a strategic mindset along with a strong background in E-commerce operations, especially process automation, tools, technology, and leveraging AI.
Key Responsibilities of the profile:
- Operational Leadership:
- Oversee day-to-day operations, ensuring efficiency, and quality, and enhancing productivity by creating and implementing operational policies and procedures to improve overall effectiveness.
- Strategic Planning:
- Collaborate with the CEO to develop and execute operational strategies aligned with company goals.
- Technology and Tools:
- Identify and implement opportunities for process optimization and cost reduction by incorporating various tools and technologies to be future ready in terms of optimisation and productivity.
- Performance Management:
- Implement performance improvement initiatives to enhance service delivery and client satisfaction
- Resource Management:
- Ensure optimal utilization of resources including personnel, technology, and budgets.
- Client Relations:
- Work closely with the Sales and Business Development teams to ensure client needs are met and expectations exceeded.
- Quality Assurance:
- Implement quality control measures and continuous improvement processes.
- Risk Management:
- Identify potential risks to operations and develop mitigation strategies.
- Project Management:
- Oversee key projects, ensuring they are delivered on time, within scope, and budget.
Skills:
- Strong leadership and team management abilities.
- Excellent strategic planning and analytical skills.
- Proficiency in operations management software and tools.
- Outstanding communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
Key Areas of Expertise:
- Cataloging, Content Solutions, and A+ Content.
- Image and Video Editing and Enhancing Technologies.
- Process Automation RPA, ML, AI.
- Data Scrapping Extract, Transform, Load (ETL).
- Data Analytics & Price Comparison.
- Customer support tools and technologies.
Personal Attributes:
- Results-driven with a strong focus on achieving operational excellence.
- Innovative thinker with a proactive approach to problem-solving.
- High level of integrity and ethical standards.
- Strong business acumen and decision-making capabilities.
Why Join Amrut:
- Opportunity to lead and shape the operations of a dynamic and growing organization.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Employment Type: Full Time, Permanent
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based on 38 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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