Global Infrastructure Engineer– Identity

Responsibilities •    Identify projects and initiatives to deliver tangible end user operational improvements across the internal and      external IT ecosystem. •    Collaborate with IT teams to ensure seamless integration with existing systems •    Engineer and optimize systems to operate within defined SLAs and achieve internal KPIs related to IAM      efficiency, security, and performance. •    Feedback from users on IAM processes (i.e. access request/revoke, access lock down, etc.). •    Number of help desk tickets related to IAM issues (e.g., login problems, access issues).      Implement automation and process improvements to streamline IAM workflows (e.g., automated role      definitions, workflow optimization), increasing operational efficiency. Tasks  •    Design and engineer IAM solutions to support the full lifecycle of client identities, from onboarding to      offboarding, ensuring secure and efficient processes. •    Manage and execute changes to IAM systems (e.g., SailPoint, Active Directory, Entra ID), driving system      improvements while minimizing disruptions and adhering to change management protocols for security and      system stability. •    Conduct periodic reviews of user access rights and support in forensic analysis and compliance reports. •    Assist in preparing for internal and external IAM audits, ensuring proper documentation and compliance. •    Support the implementation of Single Sign-On (SSO) systems across enterprise applications. •    Troubleshoot authentication issues related to login and access. •    Ordinary and Extraordinary administration and optimization if IAM systems (e.g., SailPoint, Active Directory,      Entra ID), focusing on improving system performance, scalability, and security. •    Collaborate with help desk and support teams to escalate and manage complex cases. •    Develop, maintain, and update technical documentation related to system configurations, processes,      troubleshooting steps, and resolutions, ensuring high-quality knowledge management. •    Working with Windows NTFS and DFS services Key competencies for position and level  In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: •    Be a strong team player. •    Proactive mindset to always look to make improvements. •    Confident communication skills with the ability to speak to business stakeholders / application owners      technical individuals to elicit requirements. •    Willing to continually learn new skills and technologies. •    Work well under pressure.