Global HR Systems Coordinator

Responsibilities (how we will measure success)

HR Systems Specialist, responsible for providing support to key HR Systems users and stakeholders globally.  Ability to effectively coordinate, plan and deliver effective solutions, process and change.  Drives projects, improvement, automation of processes and supports related data activity under the Global HR and HR Systems, IM and data management agenda.  Delivers high quality query management and drives best practice across teams.

Tasks (what does the role do on a day-to-day basis) 

• Deliver technical and operational aspects of the HR systems global agenda.  
• Document, maintain, map and improve HR systems processes and procedures for primary focus area/s of responsibility. 
• Co-ordinate technical and functional aspects of HR systems and databases (including Core HR system, payroll platform, recruitment tools, compensation tools, downstream data tools and uses). 
• Manage system administration activities (including but not limited to permission, workflows, core configuration, testing logs and changes).
• Coordinate, plan and deliver change through mini projects impacting HR.
• Keep up to date with system features, releases, updates and assist with outlining impact assessment on process/design.
• Pro-actively support all system users and stakeholders through upskilling and training.
• Co-ordinate relationships with external HR system partner(s) to track logged tickets to completion (e.g. re. errors, enhancements, general queries or issues). 
• Delivery of ad hoc reporting and data requirements across all group locations.
• Support with Global HR Reporting, data and analytics (validations, testing, etc.). 
• Support on M&A / Project / Integration activities.  
• Manage & maintain HR Systems mailbox and queries, issues effectively and efficiently.

Key competencies for position and level (see Group Competency model) 

• Action Oriented
• Being Resilient
• Collaborates
• Cultivates Innovation
• Optimises Work Processes
• Learning Agility

Key behaviours we expect to see 

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Enthusiastic, engaging and positive 
• “Can do” attitude 
• Encouraging and supportive 
• Creative and Innovative 
• Empathetic  
• Excellent listener who understand the needs of others 
• Confident and able to engender confidence 
• Flexible (in both style and approach) 
• Organised and thorough  
• Takes ownership and follows through on commitments