Management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team
As a supervisor, the Cosec Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures, as needed (when Assistant Manager is unable to, depending on capacity).
Performs review of core processes, complex ad hoc works, and all other client requirements, as needed.
Concentrates in engaging and developing teams and individuals.
Provides consistent feedback on quality, accuracy and timeliness of outputs made by the Indian Cosec teams
Monitors overall teams' results and performance based on the KPIs as agreed with the Lux Fund CS & Cosec team (ex. Quality, Timeliness, Issue Log, Increased Productivity, among others).
Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
Ensures balanced work allocation across the Cosec teams and reallocates resources accordingly.
Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups.