Account Manager - IT Services Firm (5-8 yrs)

- As an Account Manager, you will play a critical role in managing and nurturing client accounts. Your expertise will ensure the delivery of high-impact solutions, client satisfaction, and business growth.

Key Responsibilities:

Account Management:

- Serve as the primary point of contact for assigned accounts, ensuring seamless communication and relationship management.

- Develop a deep understanding of client needs, industry challenges, within IT and GCC.

Client Engagement & Strategy:

- Collaborate with client stakeholders to define training and upskilling objectives.

- Propose customized solutions, aligning with client business goals and industry trends.

- Present regular updates, reports, and insights to clients.

Revenue Growth:

- Identify selling, cross-selling and upselling opportunities within existing and new accounts.

- Partner with internal teams to craft compelling proposals and secure additional business.

Project Coordination:

- Work closely with delivery teams to ensure training programs are executed on time and exceed quality expectations.

- Monitor project milestones and troubleshoot issues to maintain client satisfaction.

Experience:

- 5-8 years of experience in account management for IT Services and GCC domains.

- Proven track record of managing and expanding key accounts.

Skills:

- Strong interpersonal and communication skills to manage and grow client relationships effectively.

- Proven ability to manage multiple accounts and prioritize tasks in a dynamic environment.

- Analytical mindset to identify client needs and propose tailored solutions.