T&IP Specialist

Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Impact Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

InnovationAccepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

CommunicationWorks to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge. Typically 8-9 years directly related experience in IP and a graduate equivalent degree.

Behavioral:

1. Excellent written and verbal communication Skills in English.

2. Strong interpersonal skills ability to influence and motivate.

3. Good Documentation Skills, able create, review and update technical data in database.

4. Good Presentation Skills.

6. 24X7 availability for team and client.

7. Should be able to work during off hours as required.

8. Ability to grasp new technologies quickly.

9. Should be able to coordinate and motivate team

General Abilities:

1. Excellent working familiarity with NMS tools, Ticketing tools.

2. A Self-starter must be productive with minimal direction

3. Ability to work in a fast-paced, technical, cross-functional environment

Managing telecom network and elements.

2. Working on transmission topology, Microwave, fiber and IPRAN technology.

3. Exposure and hands-on working in Huawei RTN/OSN/CX600/NE40 and OTN products operation /troubleshooting and configuration of 2G/3G and LTE sites

4. Working on multivendor microwave equipment of Ericsson/NEC /Nokia /Ceragon /MPR9500/CBNL/Solarwind.

5. Extensively working on OTN /Ethernet and /IP technology being used in Transmission Domain.

6.Good Understanding of U2000 NMS/So_EM /Netviewer features and functionalities.

7. Having exposure tp remote delivery and field team interactions in troubleshooting and configuration.

7. Troubleshooting of TXN interfaces of Mobile Networks IuB/IuCs ,IuPS ,GB,Abis Ater in TDM and Packet Environment.

9. Extensively working on IPRAN, Huawei OSN, Huawei CX 600

10. Interaction with other cross functional domain like BSS/MPBN/PS/CS/IML/SL etc.

11. Understanding and knowledge of trouble tickets life cycle and successful closure of tickets to achieve SLA.

12. Coordination with field team till closure of faults.

13. Escalations by Voice, whatsapp and mail as per Escalation matrix.

14. Coordination with 3rd party fiber, Infra Provider and Field Team to clear alarms.

15. Ability to resolve remotely and guide teams on ground.

16. Perform Change activities as asked by customer

17. Understand customer requirements and act accordingly in shortest possible time.