Service Now Developer

Understanding of the entire Service assurance or fulfillment life cycle with 4-6 years of

experience.

• Fundamental understanding of Service Now modules, integration hub, and components

• Development and enhancement of Service Now applications/modules. (TSM / ITSM / CMDB /

CSM / OMT/ FSM / ITOM / TSOM / GRC / HRSD)

• Hands-on experience in API integration (OOTB, Custom) with third-party applications.

• System integration experience using web services and other web-based technologies such as

XML, HTML, AJAX, CSS, HTTP, REST/SOAP, SSO-SAML.

• Develop workflows and scripts to personalize existing ServiceNow applications and automate

and improve business processes.

• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

• Implement changes, workflow automation, UI, integrations, and enhancements.

• Perform workflow design, configuration, development, and data loads for ServiceNow

platform.

• Experience in configuring Business Rules, Scripting, UI Actions, Scheduled Jobs, etc.

• Experience of Agile way of working User Story, Sprint model etc.

• Having technical bent of mind with interest in system configurations and integrations.

• Knowledge on ITIL, eTOM and TAM.

• Understanding of TM Forum APIs.

• Understanding of Telecom products or services.

• Good functional understanding of any one of the tools with at least 4 years of experience

ServiceNow, Netcool, BMC Remedy, EMC Smarts

• Experienced in the areas of BSS/OSS architecture, design and implementation for Telecom

customers which can enable effective capturing of requirements

• Should be able to engage with multiple stakeholders like Business, SI partners and System

owners.