Murf AI - Salesforce Head - CRM Solutions (7-10 yrs)

We are seeking a seasoned Salesforce Head to lead our Salesforce initiatives and drive digital transformation.

The ideal candidate will have a deep understanding of Salesforce CRM, a proven track record of delivering successful Salesforce projects, and a passion for leveraging technology to achieve business goals.

Key Responsibilities :

Strategic Leadership :

- Develop and execute a comprehensive Salesforce strategy aligned with the organization's overall business objectives.

- Identify opportunities to leverage Salesforce to improve operational efficiency, customer experience, and revenue growth.

- Foster a culture of innovation and continuous improvement within the Salesforce team.

Team Management :

- Build, mentor, and lead a high-performing Salesforce team.

- Recruit, develop, and retain top Salesforce talent.

- Foster a collaborative and positive work environment.

Salesforce Implementation and Customization :

- Oversee the implementation and customization of Salesforce CRM to meet specific business needs.

- Configure Salesforce to optimize sales, marketing, and service processes.

- Integrate Salesforce with other systems and applications to create a seamless user experience.

Data Management and Analytics :

- Ensure data quality and integrity within Salesforce.

- Utilize Salesforce's reporting and analytics capabilities to generate valuable insights.

- Implement data governance and security best practices.

Change Management :

- Drive user adoption of Salesforce and manage change effectively.

- Provide training and support to end-users.

- Develop and implement change management strategies.

Vendor Management :

- Manage relationships with Salesforce partners and vendors.

- Negotiate contracts and ensure optimal utilization of Salesforce resources.

Qualifications :

- Proven experience as a Salesforce Head or similar role.

- Deep understanding of Salesforce CRM, including Sales Cloud, Service Cloud, Marketing Cloud, and other relevant modules.

- Strong technical skills, including Salesforce configuration, customization, and integration.

- Experience in Salesforce administration, development, and testing.

- Knowledge of Salesforce best practices and methodologies.

- Excellent project management and organizational skills.

- Strong leadership and communication skills.

- Ability to work effectively with cross-functional teams