Technical Support Engineer

Key responsibilities:

Provide INVIDI's customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone.
Maintain a high level of customer satisfaction.
Develop an understanding of each customer's specific implementation and needs.
Relay customer feedback to internal teams.
Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.
Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.
Conduct root-cause analysis with engineering teams to make sure that issues are resolved.
On-call work is required and will be compensated for separately.

You must have:

University Degree
2+ years relevant experience.
Fluent in English with excellent verbal and written communication skills.
Must be able to articulate technical solutions to all audiences.
Capable of clarifying unclear requirements for both internal and external stakeholders.
Experience in debugging complex technical issues in a fast-paced work environment.
Highly motivated and interested in customer support and customer satisfaction.
Ability to learn quickly and to cope with ever changing environments.
Desire to learn new things and perform technology research & troubleshooting.
Ability to work with multiple customers and situations simultaneously.
Willingness to take ownership of internal projects focused on improving existing documentation or processes.

It will be very good if you have experience in:

Familiarity with video advertising and ad serving.
Prior experience with Video and AdTech integrations.
Experience of web technologies and platforms such as Java Script, HTML, FTP, SSL, CSS.
Experience and knowledge in SQL or other database querying language.
Familiarity with REST APIs.
Experience working in an agile environment.
Fluent in English.