Solution Architect - Bank CRM & Contact Centre

Support selection of CRM (e.g., Salesforce, Dynamics 365) and contact centre solutions (e.g., Genesys, Avaya, NICE) in the cloud, on-premises, and hybrid environments.

Recommend technical strategies for CRM and contact centre implementation, including architecture, infrastructure, integration, and data migration.

Collaborate with stakeholders to ensure alignment of technology solutions with business goals. upport Design of scalable, secure, and high-performing CRM and contact centre architectures, ensuring compliance with industry standards and banking regulations.

Support identification of CRM solutions and contact centre, incorporating advanced features such as AI, analytics, and customer engagement tools.

Recommend the best integration solutions of contact centre platforms with CRM systems, telephony, and omnichannel communication tools.