Associate Consultant Application Support

Role- SAP Associate Consultant - Application Support

Location: Noida

Experience : 0-1 Years

Role SAP Associate Consultant - Application Support Summary

As an SAP Associate Consultant, you will provide first-level support to end-users by troubleshooting and resolving basic SAP issues. You will assist in monitoring system performance, logging issues, and escalating complex problems to senior consultants. This role is an excellent opportunity to gain hands-on experience in SAP environments and develop a strong foundation for a career in SAP consulting. The candidate should be ready to work in a rotational 24 x 5 shift schedule across Japan, UK, and US shift timings.

Responsibilities

• Should be able to learn and work on monitoring and assigning tickets using the Service Now tool, handling the initial level of queries from clients on emails, responding to emails, receiving phone calls from end users, and making phone calls to the service desk. Prior experience will be an added advantage.
• Should have worked on Support Incident, tickets.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).

Skills and Qualifications

• BE/BTech in Computer Science, Information Technology, Electronics & Communication, BSc in Computer Science or Information Technology with 0 to 1 year of experience in a related field.
• Excel reporting, preparation of Excel reports, preparing dashboards (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.