L1 Support Engineer

Note: Please apply only if you are open to onsite opportunities in Saudi Arabia (Riyadh).

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. 

Job Overview: 

The position requires an experienced and ambitious candidate who is passionate about technology and self-driven. We have an energetic workplace where we welcome innovative ideas and offer growth opportunities and a positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. 

Job Description

We are seeking a motivated and detail-oriented L1 Support Engineer to join our IT team. The ideal candidate will possess a strong foundation in Identity and Access Management, Data Security and Cloud Security, Vulnerability Management, Network Management and DDI Automation, Password Safe, and CTS File Storage and Board Management System. As an L1 Support Engineer, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and efficient manner.

Key Responsibilities:

• Provide L1 support for clients, addressing and resolving technical issues through various communication channels (phone, email, chat).
• Troubleshoot and resolve issues related to Identity and Access Management (IAM) using tools such as Sailpoint and Microsoft IAM solutions.
• Implement and support Data Security and Cloud Security solutions using Forcepoint and Seclore.
• Conduct vulnerability assessments and management using Tenable.
• Manage and automate network and DDI (Domain Name System, DHCP, and IP Address Management) tasks using Efficient IP.
• Administer and maintain Password Safe systems with Beyond Trust.
• Provide support for CTS File Storage and Board Management Systems.
• Document and maintain accurate records of technical issues, resolutions, and best practices.
• Collaborate with other IT team members to ensure seamless integration and operation of IT systems.
• Assist in the development and implementation of IT policies, procedures, and security protocols.

Required Skills:

• Proficiency in Identity and Access Management (IAM) tools such as Sailpoint or Microsoft.
• Knowledge of Data Security and Cloud Security solutions, including Forcepoint or Seclore.
• Experience with Vulnerability Management tools, particularly Tenable.
• Familiarity with Network Management and DDI Automation using Efficient IP.
• Competence in administering Password Safe systems with Beyond Trust.
• Understanding of CTS File Storage and Board Management Systems.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5 years of experience in a technical support role or related position.
• Relevant certifications in IAM, Data Security, Cloud Security, or Network Management are a plus.

How You’ll Grow at In Time Tec 

In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career.   
 
Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. 

We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. 

Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.