Epic Clinical Service Desk Customer Support Analyst

Employment Type: Full-Time

Location: Hyderabad

Job Summary:

We are seeking a detail-oriented and customer-focused Epic Clinical Service Desk Support professional to join our team. The candidate will provide frontline support to end-users for Epic applications, ensuring timely resolution of issues and maintaining high customer satisfaction.

Key Responsibilities:

• Respond to incoming service desk requests related to Epic systems.
• Troubleshoot and resolve user issues promptly or escalate as needed.
• Document and track all incidents using the service desk management system.
• Provide excellent customer service and ensure user satisfaction.
• Collaborate with technical teams to address recurring issues and system improvements.
• Assist with training and onboarding of new Epic users.
• Train providers on workflows if needed

Required Qualifications:

• Experience working with Epic systems and applications.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic understanding of clinical workflows and healthcare IT.

Preferred Skills:

• Epic certification or prior experience in a healthcare service desk role.
• Familiarity with ITIL frameworks.

Benefits:

• Competitive salary and benefits package.
• Professional growth opportunities.
• Positive and collaborative work environment.