1-6 years
₹ 1 - 6L/yr
Noida, Gurgaon / Gurugram
50 vacancies
Customer Service Team Lead
Teleperformance
posted 1d ago
Key skills for the job
Role Description
The Customer Service Team Lead is responsible for overseeing daily operations of the customer service team, ensuring high levels of customer satisfaction and managing team performance. This is a full-time, on-site role located in Gurugram. The role involves monitoring and improving team performance, handling escalated customer issues, and implementing service improvement strategies. The Team Lead will also be tasked with training and mentoring team members to enhance their skills and performance.
Qualifications
Employment Type: Full Time, Permanent
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