International Voice Process Executive

Job Description

Who We Are:

Teleperformance is a French MNC with operations in 100+ countries, overall 4 Lakh and more employees works with us across the Globe.

We have an exciting opportunity for those with excellent English (Verbal and Written) Communication skills.

JOB LOCATION - MALLAD Thane- Mumbai

Roles & Responsibilities

• Resolve customers follow queries by contacting vendors and suppliers.
• Make Outbound calls and send emails on behalf of the customer to get their travel queries sorted.
• Responding to queries on emails that are received from vendors and suppliers.
• Sending non templated emails with empathy and care
• Should have eye for detail and good problem-solving ability.
• Proficient in navigating various client tools.
• Ensure industry standards and regulatory requirements for information security and data protection are met.
• Demonstrate a duty of care attitude by providing an exceptional level of customer service to all users who contact PPS
• Maintain a positive and professional demeanor while listening and responding to all customer inquiries.

Preferred candidate profile:

• A minimum of +1 year in a customer service domain & willing to work in rotational (Night) Shifts
• Prior Travel account experience and good geographical knowledge of North America is an advantage
• Good Communication ability, both Written and Verbal
• Typing Speed of over 45 WPS
• High level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism.
• Excellent computer skills, a willingness, and an eagerness to excel.

Working Schedule:

• 5 days working with Rotational Night shifts mostly and 2 days rotational off.(24/7 Process)
• Shift duration of 9 hours including 1 hour break.

**Candidates who have MTI in their speech and pursuing education will not be considered.

To talk to HR- Please call/ WhatsApp between 10 Am -7.30 Pm-

HR Contact- Sujatha.nathan@teleperformance.com