Associate

Job Overview:

We are looking for a dynamic and customer-focused Associate / Sr. Associate to join our team in the mobility operations domain. The ideal candidate will be responsible for ensuring a seamless rental experience, managing bookings efficiently, and providing expert recommendations on our fleet, protection items, and additional services. If you have a passion for customer service and experience in the car rental industry, we would love to hear from you!

Job Title: Associate / Sr. Associate Car Rental Operations (Multiple Vacancies)

Location: Delhi

Experience: 3 – 6 years (Preferably in a reputed car rental company)

Educational Qualification: Graduate

Key Responsibilities:

• Provide an exceptional rental experience by maximizing service opportunities for every customer.
• Ensure accurate recording and smooth execution of all bookings from clients and branch offices.
• Make expert recommendations on vehicles, protection plans, and additional services.
• Act as a knowledgeable advisor on the entire ITH fleet and available extras.
• Maintain accuracy in handling customer inquiries, bookings, and documentation.
• Address telephone and email inquiries in a friendly and professional manner.
• Handle customer complaints with professionalism and empathy, escalating concerns as needed for resolution.

Required Competencies:

• Industry Experience: Preferably from the car rental industry.
• Communication & Personality: Strong communication skills and the ability to build strong relationships.
• Customer Service Orientation: Passionate about delivering excellent customer experiences.
• Problem-Solving Skills: Ability to manage demanding situations while ensuring customer satisfaction.

Why Join Us?

• Be part of a growing team in the mobility operations sector.
• Opportunity to work with a leading car rental company.
• A dynamic and customer-centric work environment.

If you have the required experience and skills, apply now to be a part of our exciting journey in Mobility services!

To Apply: Pls share your resume with “Soniawalia@ith.co.in”