1. Support the implementation and management of the Programme
Provide dedicated programme, research, and administrative support to programme teams; prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc.;
Revise and review correspondence and documentation, providing feedback and making amendments where appropriate, to contribute to production of these materials to time and quality standards.
Actively seek and use feedback to improve internal business processes and procedures.
Oversee the maintenance of records and databases to ensure information is organized and readily available for staff and compliant with all relevant regulations and policies.
Coordinate meetings/workshops, training and capacity building events.
Assist managers in planning, monitoring and reconciling budget(s) to ensure that planned financial resources are used effectively.
Support the unit in preparing tender documents, managing vendor contracts and facilitating payments.
Within the assigned area of responsibility, draft letters/ correspondences, audit replies, etc.
2. Provide technical assistance to programme partners
Respond to complex business support queries in order to provide a timely and accurate resolution of enquiries for clients.
Provide a full range of complex business and programme support services to staff to contribute to the effective functioning of business operations.
3. Support monitoring and reporting of the Programme
Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services.
Monitor programme audit recommendations and ensure follow-up actions are taken
Provide advice, support and/or training to junior support staff in the provision of business support services, to support their learning in providing business support.
Organization of trainings for the operations/projects staff on programme.
Synthesis of lessons learnt and best practices in programme.
Coordinate tasks of junior colleagues to ensure support services are delivered consistently and to the required standards. Perform other tasks as assigned, in area of work.