Associate - Dispute Resolution

Position Details :

Interactive Brokers is looking for an individual to research client and regulatory complaints using both in-house tools and external sources, such as Bloomberg, to resolve client issues in a written manner that is professional and compliant with internal policies, practices, and procedures.

The candidate should possess general market knowledge in futures, options, and the equities markets. Previous client service experience in a financial services or banking operations environment is preferred.

Key Responsibilities:

• Investigate and present a resolution for complaints that may relate to a variety of topics, such as:
• Order routing, order status or execution inquiries such as non-execution, delayed or erroneous execution.
• Funding issues such as deposit or withdrawal delays, third-party fees on funding and processing of position transfers
• Statement and tax issues such as dividend reporting, cost basis issues and tax reporting discrepancies
• Level of satisfaction with client service received.
• Compose clear and concise summaries of issues requiring internal escalation to the relevant department.
• Provide research for IBKRs Legal and Compliance team in response to claims submitted to local regulators.

Qualifications:

• Bachelors or advanced degree in Finance, Economics, Business Administration or other related field. Or equivalent work experience
• Minimum of 3 years of financial services industry experience; experience handling client complaints preferred
• Fluency in English and any additional language is a plus.
• Strong interpersonal, verbal and written communication skills
• Working knowledge of PC technologies, including Microsoft Word & Excel

• Competitive salary package.
• Performance-based annual bonus ( cash and stocks )
• Hybrid working model ( 3 days office/week )
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus
• Frequent company-sponsored team building events and outings

Depending upon the shifts.

** The benefits package is subject to change at the managements discretion.