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Intelliswift Software

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3.5

based on 276 Reviews

35 Intelliswift Software Jobs

Orchestration Dev Engineers

Intelliswift Software India Pvt Ltd

3.5

based on 276 Reviews

3-6 years

Pune

1 vacancy

Orchestration Dev Engineers

Intelliswift Software

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Consulting Content Management Digital Media Executive Management Strategic Planning

+ 1 more

Job Description

Project Scope:

We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. In this role, you will be industry-specialized and deliver an outstanding experience for Client s top customers, including responsibilities for strategic planning, use case adoption, advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept at storytelling who thrive in fast-paced environments.

Responsibilities:

The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Accountable for Customer s overall success with client, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts in order to achieve successful execution of clients strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of clients products using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry trends and new ways your customers can use client solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended client team to build and activate get well plans
Be the voice of the customer internally at client sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach

Required Skills:

Bachelor s Degree and/or relevant work experience
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Experience working in the High Tech industry
Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform in a fast-paced environment
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20-30%)