Technology Support Analyst

• Responsible to act as the key contact person for Integreon employees regarding any computer questions or applications.
• Responsible for providing level 1 -2 desk Technical support
• Maintain Service Desk SLAs and quality standards established by Global Integreon.
• Create and update all tickets in our ticket tracking system, prioritize tickets based on priority and workload as well as manage all deadlines.
• Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products.
• Responsible for developing and maintaining computer information resource (Asset inventory).
• Responsible for on-time delivery of metrics and reporting, including SRRs for all Technical Support related issues.
• Responsible for other miscellaneous duties as assigned.
• Good Knowledge of MS outlook 2013,2016 & Office365 and Microsoft Teams
• Good Knowledge of MS windows 10.
• Experience in leveraging Remote tools, such as Log Me In and Team Viewer, etc.
• Good Knowledge of Active Directory Management
• Good knowledge of Microsoft Exchange - User Management
• Sound Knowledge of Citrix, VM would be an added advantage (Optional).

Functional Skills:

• Excellent communication and documentation skills.
• Excellent time management skills.
• Excellent diagnostic skills to troubleshoot issues arising during implementation.
• Should be able to work under pressure and tight deadlines.
• Professional approach to problem solving
• Candidate must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. This position will also need to maintain confidential information and work in a fast-paced, dynamic and creative organization.
• Ability to communicate effectively with employees and customers in a friendly and professional manner. Good listening skills and tact are essential.
• This position must also show initiative and good judgment, functioning well under pressure, able to switch gears at a moment s notice as well as the ability to concentrate in an environment of multiple demands and distractions.
• Demonstrate flexibility and responsiveness.
• This position also requires skills of a detailed oriented, well-organized, self-motivated, problem solver who can work independently.

• Any graduate or graduation in Information Technology is an added advantage
• Having prior work experience (3+ years) in overall
• Minimum 2 years of working experience in desktop Support.
• Minimum 1 years of working experience in on call technical Customer Care Executive.
• Microsoft Certified or Trained would be an added advantage