Assistant Manager

An Assistant Manager is the subordinate of the Operations Manager and works under his overall supervision. He is responsible for taking care of various functions performed in the organization. For example, the assistant Operations Manager manages, trains, and increases the teams efficiency and productivity.

Responsibilities and Duties:

Operations

• Collaborate with Training team to develop PowerPoint curriculum and training programs to ensure staffing scale-ups, and meet milestones agreed with Clients (both for new hires and experienced staff members)

• Ensure that the SLAs with the client are met at all times.

• Assist the client in maintaining utilization, productivity and quality standards.

• Assist in ensuring the confidentiality of information is maintained at all times.

• Work towards cultivating a work-friendly environment that fits both Integreon and client work cultures.

• Work with the client to improve workflow SOPs, quality, skills, and operations productivity.

• Analyze existing systems and processes to identify gaps and opportunities for cost/quality/process improvements

• Schedule shifts and rotations to meet capacity commitments and headcount needs per shift.

Team Management

• Mentor team development, ensure succession planning for critical positions and provide hands-on leadership.

• Responsible for Employee satisfaction.

• Enhance operator skill levels and conceptualize refresher courses for operators.

• Lead weekly Shift Lead meetings and regularly communicate with the centre.

Management Information

• Effective Leave management.

• Manage attrition by training, career development staff motivation

• Ensure reports are maintained and presented in the stipulated client format.

• Track operators production quality and skill level, providing corrective feedback and coordinating further training.

• Ensure accurate data capturing to facilitate timely weekly and monthly reports.

Required Skills/Abilities:

• Proficient in PowerPoint and presenting information

• Excellent verbal and written English language communication skills

• High level of attention to detail

• Able to adhere to processes and able to problem-solve creatively

• Knowledge of legal document review tools

Education and Experience:

• Candidate must have a bachelor degree

• Min. 7 years experience out of which 2 to 5 years in a supervisory role and in Presentation Graphics/PowerPoint team

• Handled a 24/7 process in the past with 100 team members as span of control