Intabac - Executive - Retail Sales (2-4 yrs)

Job Summary:

The Retail Sales Executive at a cigar store is responsible for delivering exceptional customer service, assisting customers with product selection, and ensuring a pleasant shopping experience. The executive will have a strong understanding of cigar products, accessories, and industry trends, while actively contributing to achieving sales targets and maintaining store standards.

Key Responsibilities:

Customer Service:

- Greet and welcome customers as they enter the store, ensuring a friendly and professional environment.

- Assist customers in selecting cigars, accessories, and other related products by offering product knowledge and personalized recommendations.

- Answer customer inquiries about products, tobacco types, cigar sizes, storage tips, and other related questions.

Sales and Product Knowledge:

- Understand the features and benefits of various cigar brands, accessories, and humidors to make informed recommendations to customers.

- Stay up to date with new products, promotions, and industry trends to offer the best service.

- Upsell products by introducing customers to complementary accessories (cutters, lighters, ashtrays, etc.).

- Achieve individual and store sales targets by actively engaging with customers and driving sales.

- Store Maintenance and Visual Merchandising:

- Ensure that the store is clean, organized, and well-stocked at all times.

- Maintain proper display and arrangement of products to create an inviting and attractive shopping environment.

- Monitor stock levels and report any shortages to the store manager for replenishment.

Inventory Management:

- Assist in maintaining accurate inventory records, including performing stock checks and restocking shelves when necessary.

- Keep track of high-demand products and notify the manager of any inventory needs or customer requests.

- Assist in receiving and unpacking shipments and ensuring products are stored correctly, particularly cigars in humidors.

Handling Transactions:

- Operate the cash register and process customer payments efficiently and accurately.

- Ensure that all sales are processed according to store policies and procedures.

Handle returns, exchanges, and refunds in a professional manner.

Customer Relationship Management:

- Build and maintain relationships with regular customers by providing personalized service and follow-ups.

- Maintain a customer database to inform them about new arrivals, promotions, and store events.

Compliance and Health Standards:

- Follow all store policies related to the sale of tobacco products and ensure compliance with local regulations regarding age restrictions and tobacco sales.

- Ensure proper care and storage of cigars, maintaining the correct humidity levels in store humidors.

Qualifications & Skills:

- Education: High school diploma or equivalent. A certification in retail or customer service is a plus.

- Experience: Previous experience in retail sales, preferably in luxury goods or tobacco products, is an advantage.

- Skills: Excellent communication and interpersonal skills, ability to multitask, and strong attention to detail.

- Sales-Driven: Ability to work towards achieving sales goals and handling customer objections.

Perks and Benefits :

- Competitive salary and performance-based incentives.

- Health insurance and other benefits as per company policy.

- Opportunities for career advancement and professional development. A dynamic and supportive work environment with a passionate team.

- If you are passionate about sales, have a flair for building relationships, and enjoy working in a retail environment, we invite you to join our team as a Sales Executive at Cigar Conexion in Delhi. Apply now to embark on an exciting journey with us!