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7 Instalimb India Jobs

IT/Desktop Support Engineer

3-5 years

₹ 3.5 - 4.5L/yr

Gurgaon / Gurugram

1 vacancy

IT/Desktop Support Engineer

Instalimb India

posted 4d ago

Job Description

Job Description Overview:

  • Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals.
  • Knowledge of network security concepts and tools like IPsec, Failover, NAT, and IGMP.
  • Troubleshoot desktop, laptop, and printer-related issues.
  • Working knowledge of Windows firewall security.
  • Install, configure, and update hardware components, operating systems, and software applications.
  • Knowledge and experience with SAML and SSO.
  • Deploy and maintain security tools such as antivirus and endpoint protection.
  • Perform routine system maintenance and updates.
  • Maintain asset inventory, including laptops, desktops, and peripherals.
  • Provide timely support to employees via phone, email, or in person.
  • Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
  • Certifications like CompTIA A+, CCNA, or equivalent level knowledge are preferred.
  • Perform regular maintenance tasks such as software updates, firmware upgrades, and security patches.
  • Configure network devices like routers, switches, and firewalls to optimize performance and security.
  • Not only in India, but also handling operations in overseas locations such as Japan and the Philippines.

Roles and Responsibilities:

  • Technical Support:

    • Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals.
    • Troubleshoot network connectivity problems (LAN, WAN, Wi-Fi, VPN).
    • Install, configure, and update hardware, software, and operating systems.
    • Provide timely support to users via phone, email, or in-person.
    • Manage user accounts and permissions.
    • Perform routine system maintenance, updates, and security patches.
    • Maintain asset inventory and software licenses.
  • Network Security:
    • Implement and maintain network security measures, including firewalls, intrusion detection systems, and VPNs.
    • Configure network devices (routers, switches, firewalls) for optimal performance and security.
    • Define and configure network security parameters (IPsec, NAT, IGMP, SAML, SSO).

Educational Qualification:
Bachelor's degree.

Experience:

  • Proven experience as a Desktop Support Engineer or in a similar role with more than 2 years of hands-on experience.
  • Proficiency in using tools such as Google Workspace, Zoho, Slack, and Omada Cloud Controller.

Technical Skills:

  • Strong understanding of PC and tool security management.

Soft Skills:

  • Strong communication and collaboration abilities.
  • English for communication with other employees.



Employment Type: Full Time, Permanent

Read full job description

What people at Instalimb India are saying

What Instalimb India employees are saying about work life

based on 3 employees
0%
100%
25%
100%
Alternate Saturday off
No travel
Day Shift
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Instalimb India Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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