3D Printer Service Engineer

Job Description:

Role and Responsibilities:

• 3D printer maintenance and management.
• Replace consumable 3D printer items.
• Check 3D printer printing quality.
• 3D printer improvement, including hardware update and software update.
• Update 3D printing hardware items like heat block and motor to improve performances. But we need to standardize 3D printers, therefore you need to get approval from your manager to update the 3D printer.
• Update 3D printing software like 3D printer OS and Slicer settings.
• Coordinate with design and production teams to understand product specifications and requirements.
• Collaborate with the R&D team to implement new 3D printing technologies and improve existing processes.
• Stay up to date with the latest 3D printing technologies, materials, and industry best practices.
• 3D printer operation to print Instalimb product and support for the delivery .
• Preparation for 3D printers to print Instalimb product : Material installation, filament replacement, height adjustment, etc.
• Take the necessary data using a 3D scanner (like a shooting video)
• Test fitting the prosthetic/orthotic devices to the patient: adjust angle, length, socket shape,etc.
• Adjusting the prosthetic/orthotic devices during delivery and follow-up
• Documentations of 3D printing manual, customization manual and other standard of operation manual.
• To keep the printing quality with other Instalimb offices, you need to discuss and write 3D printing manuals and other documents.
• Technical support for other Instalimb members about 3D printers and other devices.
• Provide training and guidance to other staff on the operation and maintenance of 3D printers.
• Customer support as a service engineer about 3D printers and other devices.
• Troubleshooting:
• troubleshoot 3D printers in response to customer inquiries, identifying problems and providing solutions.
• Remote Support:
• use remote access tools to remotely resolve issues customers are experiencing.
• Provide training:
• Educate customers on the proper use of 3D printers, maintenance and basic troubleshooting procedures.
• Improvement action
• Find and Implement new method to reduce the lead time and cost
• Other 3D and software related projects.
• 3D scanning developments.
• Motion sensing.
• etc
• Making and reporting of work updates (like daily reports)
• Document and report on printer performance, print quality issues, and maintenance activities.
• Support the production status update
• Procurement and Inventory management list
• Production Control and Scheduling
• Make and update the production schedule
• Daily check the progress in accordance with the schedule.
• Quality control work like keeping printing quality, checking printing quality, etc.
• Develop, test, and implement optimal 3D printing settings for various materials and product types.
• Inspect printed components and perform quality control procedures to ensure all products meet set standards.
• Develop and implement preventive maintenance protocols for 3D printers to minimize downtime.

Qualifications

• Bachelor's degree in engineering, manufacturing, or related field.
• Work experience for production control.
• Excellent attention to detail and commitment to product quality.
• Knowledge on resolving design and functional issues arising in the course of a project
• Good verbal and written communicator in English
• Self-motivated, self-disciplined and can do the job with minimal supervision
• Standard computer skills: Word, Excel, email, online communication tools (slack, etc.)

Preferences:

• Professional certification in 3D printing or additive manufacturing is a plus.
• Knowledge of quality control procedures and statistical process control.
• Proven experience as a 3D Printing Engineer, 3D Printing Technician, or similar role.
• Experiences of 3D printing at least for a few months.
• Experiences of 3D printing assembly.
• In-depth knowledge of 3D printing technologies, materials, and processes.
• Experience with CAD software.
• Experience of software development
• Experience of raspberry-pi.
• Experience of programming languages, anything is fine.
• The ability to work under strict deadlines without letting the shortage of time affect the quality of work