IT Team Lead - Configuration Management (5-7 yrs)

We are seeking a dedicated and skilled IT Team Lead to join our IT department.

As a IT Team Lead, he will be responsible for providing technical support, troubleshooting, and maintaining IT Infrastructure and peripherals for our organization.

You will play a crucial role in ensuring the smooth functioning of our IT environment and assisting end-users with their technical needs as well managed internal team.

Responsibilities :

1. Cloud and Email support :

- Provide technical support AWS, Azure cloud infrastructure.

- Install, configure, and troubleshoot operating systems, applications, and software packages in VM and Docker

- Must be hands on experience with O365 Administration.

- Good knowledge about SharePoint Administration.

Hardware and Software Support :

- Provide technical support for desktops, laptops, printers, and other end-user hardware devices.

- Install, configure, and troubleshoot operating systems, applications, and software packages.

- Good knowledge of any Antivirus/DLP solution.

Incident Resolution :

- Respond to and resolve support requests, incidents, and problems reported by end-users in a timely and efficient manner.

- Diagnose and troubleshoot hardware and software issues and escalate complex problems to the appropriate level of support.

Applications & Mac OS Support :

- Provide support on various applications & services like - Google G-suite, Office 365, Vonage, MS Teams, SharePoint, VPN etc.

- Troubleshoot and fix Mac OS and Apple device related Issues

5.User Assistance :

- Assist end-users in setting up new devices and applications, providing guidance and training as needed.

- Educate users on best practices for utilizing hardware and software to enhance productivity and efficiency.

Network and Connectivity :

- Configure and troubleshoot network connections, both wired and wireless, ensuring connectivity and optimal performance.

- Collaborate with network administrators to resolve network-related issues and provide seamless access to network resources.

- ISP troubleshooting

7.Security and Compliance:

- Implement security measures to safeguard company data and information, ensuring compliance with security policies.

- Conduct regular security audits and updates to mitigate potential vulnerabilities.

Documentation and Reporting:

- Maintain accurate records of support activities, including incident reports, resolutions, and knowledge base articles.

Asset Management:

- Maintain an up-to-date inventory of IT assets, tracking hardware and software licenses, warranties, and usage.

- Coordinate with vendors for asset procurement, maintenance and part replacement

10. Remote Support:

- Provide remote support to off-site and remote employees, ensuring a consistent level of service across the organization.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or a related field

- 5-7 Years hands on experience in IT Infrastructure management, or a similar role.

- Strong knowledge of Microsoft Windows operating systems, Office 365, SharePoint administration, Azure and AWS management.

- Excellent problem-solving and troubleshooting skills.

- Good communication skills