Assistant Manager/Deputy Manager - Internal Communications - BFSI/BPO/KPO (8-13 yrs)

This opportunity is for a Assistant Manager/Deputy Manager -Internal Communications with a shared services client of InnoQuest Consulting.

As an internal communications manager, you'll be responsible for creating and implementing communication strategies that help employees understand the organization's mission and objectives. You'll use a variety of internal channels, including email, and intranet, to deliver messages that resonate with employees and create a culture of engagement.

Mandatory Ask - 7+ years in Internal communication from BFSI/BPO/KP/Shared Services Industry. Candidate should have experience in working on tools like Populo , Ockotpost , Microsoft 365 .

Role & responsibilities

- Manage the company's internal communications channel: you'll be responsible for managing multiple communication channels, including email, social media, and intranet. You'll need to ensure that messages are consistent, engaging, and targeted to the right audience.

- Produce Communications materials: To keep employees engaged and informed, you'll need to create engaging content that resonates with your audience. This can include videos, infographics, articles, and other forms of multimedia.

- Support leadership and company meetings: Organize and facilitate employee engagement activities, townhalls , employee engagement activities , company meetings, workshops and surveys.

- Collaborating with Cross-Functional Teams: Internal communications managers collaborate with cross-functional teams, o understand their communication needs and develop strategies to meet them. This may involve coordinating with other departments to ensure that messages are consistent and aligned with the organizations overall communication strategy.

- Stay up-to-date on communications technology: Keep up with the latest tools, technology and digital platforms to provide the best methods for effective internal communication.

- Measure success: Establish key performance indicators (KPIs) and benchmarks, set goals, and measure the success of internal communications initiatives.

Requirement and Skills

- Experience:7+ years in internal communication.

- Experience with project management tools such as Populo, Experience with Microsoft Office and Teams.

- MBA or equivalent in Communication digital Marketing, or a related field preferred

Skills and Competencies

- Communications: Effective communication skills to develop relationships with internal colleagues and external partners.

- Project Management: Ability to plan and organize work and self to achieve objectives and targets; accountable for delivering outcomes; strives to meet and exceed expectations.

- Agile: Has a flexible approach to change; can work effectively in various situations

Minimum Qualifications

- Any Graduate or Post Graduate Degree

- Bachelor/Master

- Licenses/Certificates