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Business Communications & Support Intern
Initiative IT Solutions
posted 5mon ago
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Key skills for the job
Job Description
- Aid in the service desk functions, answering the general support email, chat & phone requests and provide support solutions.
- Apply problem solving skills and knowledge of company software (BhittaCMS) & services (development, hosting, streaming) to perform client support.
- Gather client as well as product requirements.
- Delegate tasks & requests to respective company departments.
- Prepare manuals.
- Provide dashboard training to customers.
- Maintain meeting minutes.
- Bachelor Degree, in progress; pursuing a degree in BBA, BBM, BBS or BIM.
- Great written and verbal communication skills.
- Ability to analyze issues and use judgment to make decisions.
- Strong customer service and interpersonal skills.
- Capacity to work well with groups and as an individual.
- Possess positive attitude with an ability to learn new technologies.
- Creative problem solving skills.
- Flexible along with the ability to operate within a fast-moving environment.
- Demonstrate practical experiences.
Employment Type: Full Time, Permanent
Functional Areas: Other
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