Systems Engineer HR Service Delivery at IKEA

Job ID: 248268

Date posted: 13/01/2025

Who you are
We believe that you are passionate about fulfilling new needs and delivering outcomes to our business stakeholders and technology service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. In addition, you are energized by working both independently and interdependently and cross-functions. Finally, you share and live the IKEA culture and values.
Your responsibilities
Your day-to-day tasks will involve designing, developing, and implementing Portal /Employee Center Pro, Performance Analytics, Live Chat/ Virtual Agent, Integration - Scripted REST API, Knowledge Management, Case Management, Service Catalog, HRSD Security, ATF.
Collaborate with cross-functional teams to gather and analyze business requirements.
Translate business requirements into technical specifications and design documentation.
Develop and optimize user interfaces using HTML, CSS, and JavaScript frameworks (Angular, React, etc.).
Implement responsive designs that are compatible with various devices and screen sizes.
Integrate ServiceNow applications with external systems and APIs.
Document test procedures, results, and defects, and provide detailed reports to stakeholders.
Troubleshoot and resolve issues related to automated test scripts and testing environments.
Stay up to date with the latest developments in ServiceNow and automated testing technologies.

We prefer

Bachelor s degree in computer science, Information Technology, or any engineering equivalent
3-5 years of relevant experience in ServiceNow HRSD with knowledge and expertise in one or more of the following modules: Portal Development /Employee Center Pro, Performance Analytics, Live Chat/ Virtual Agent, Integration - Scripted REST API, Knowledge Management, Case Management, Service Catalog, HRSD Security, ATF
Experience in implementing, rolling out, and maintaining ServiceNow (HRSD) as a platform that is a part of the rest of the digital landscape.
You have experience working in Agile and DevOps set-ups with self-organizing cross-functional teams, Strong analytical and problem-solving skills, Detail-oriented with a commitment to delivering high-quality work.
Strong business and technical vision
Ability to handle multiple competing priorities in a fast-paced environment.
Experience in ServiceNow with the certifications preferred: CAD, CIS HR, HRSD Professional
SN platform architecture related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case Management, Virtual Agent, Integration Hub, Access Management, Data model, Automated Testing framework (ATF), and Reporting.
Together as a team
Our team isn t just a bunch of people stuck together. We come from diverse backgrounds, coming together in the mission of creating a better everyday life for the many people on the Ingka web. In a true cross functional team with designers, data analysts, engineering manager, agile coach, and product owner we make this a reality.
The Ingka culture and values are very much a part of our business and day to day work life. For you to thrive and grow with Ingka it s important for us that you share our values! You can read more regarding our values and life at Ingka on our website https://join.ingka.com https://www.ikea.com

But most of all, what we really want, is great people to make up diverse and fun teams that share our values and push us all to be our best!

Studies show that members of underrepresented communities dont apply for jobs unless theyre 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: "Why Women Dont Apply for Jobs Unless Theyre 100% Qualified" by Tara Sophia Mohr, August 2014"

Please submit with your application in English. Note that we cannot process any applications through email.

Your internal title in the organization will be Systems Engineer. This position is placed in Bangalore, India. The selection process will take place continuously.