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Senior IT Systems Engineer
Cyara
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deploy and manage business-critical applications supporting the company IT catalog.
- Collaborate with engineering and security teams to coordinate IT policies.
- Develop and maintain documentation for supported applications, processes, and training materials.
- Work with Information Security, PeopleOps, and Business Operations to develop automated onboarding and offboarding processes.
- Develop tooling and processes for end-user asset management, provisioning, and tracking.
- Support distributed employees and contractors with day-to-day access requests, helpdesk tickets, and user onboarding/offboarding.
- Provide support services for technical issues involving desktops, laptops, or network services.
- Ensure all IT-related issues/requests are properly logged in the ticket system.
- Provide timely resolution of problems or escalations.
- Build and maintain cross-functional relationships with internal teams to drive initiatives.
- Plan and implement systems automation and integrations for enhanced efficiency.
- Assist in the ongoing evaluation and management of major vendor relationships and outsourcing arrangements.
- Develop system monitoring and support automation to enhance and scale the quality of support.
- Let s talk about your skills/expertise:
- 6-8 years of experience administering and integrating SaaS applications like O365, Zoom, Slack, etc.
- 5-7 years of hands-on experience developing automation workflow solutions using SaaS workflow frameworks and integrations for repetitive or manual tasks.
- 7+ years of experience in IT within a high-growth Software as a Service (SaaS) environment.
- Experience with MDM solutions to configure and manage endpoints, including ScaleFusion (for Windows).
- Experience managing helpdesk functions for small to mid-sized companies.
- Experience deploying and managing identity and access management platforms.
- Proficiency in one of the following scripting languages: bash, PowerShell, Python.
- Hands-on experience supporting both Windows and Mac environments.
- Experience developing automation workflows and integrations for repetitive or manual tasks.
- Microsoft certification is a plus.
Employment Type: Full Time, Permanent
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based on 10 employees
Flexible timing
Monday to Friday
No travel
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