i
Infosys BPM
40 Infosys BPM Jobs
0-4 years
Pune
100 vacancies
We are Hiring For Customer Support - Voice Process - Pune
Infosys BPM
posted 5hr ago
Flexible timing
Key skills for the job
Greetings from Infosys BPM Ltd.,
We are hiring for Customer Support Voice Process for Pune
Job Location: Pune
Job Description: Process Executive (as per experience)
Location: Pune
Employment Type: Full-Time.
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must adhere and non-negotiables:
Preferred Qualifications:
Any Graduate - Additional certifications in customer service/upskilling
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
Pointers to note:
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support roles with real interview advice
BPM is good technology and Infosys company is good
Infosys company are good there are not dislikes
Read 1 reviewBangalore / Bengaluru
0-2 Yrs
Pune, Bangalore / Bengaluru
0-4 Yrs
Pune, Bangalore / Bengaluru
2-4 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
0-4 Yrs
Bangalore / Bengaluru
2-4 Yrs
Hyderabad / Secunderabad
2-4 Yrs
Hyderabad / Secunderabad
2-4 Yrs
Hyderabad / Secunderabad
2-4 Yrs
Hyderabad / Secunderabad