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40 Infosys BPM Jobs

We are Hiring For Customer Support - Voice Process - Pune

0-4 years

Pune

100 vacancies

We are Hiring For Customer Support - Voice Process - Pune

Infosys BPM

posted 5hr ago

Job Description

Greetings from Infosys BPM Ltd.,


We are hiring for Customer Support Voice Process for Pune


Job Location: Pune

  • Qualification: Customer Support- Full time Graduates
  • Experience: 0 - 4 Years

Job Description: Process Executive (as per experience)

Location: Pune

Employment Type: Full-Time.


Key Responsibilities:


- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.


Must adhere and non-negotiables:

  • Excellent in communication
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • 24*7 , flexible shifts
  • 100% WFO , no hybrid

Preferred Qualifications:


Any Graduate - Additional certifications in customer service/upskilling


Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Documents to Carry:

  • Carry a printout your updated resume.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd


Employment Type: Full Time, Permanent

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35%
17%
12%
12%
10%
2%
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What people at Infosys BPM are saying

5.0
 Rating based on 1 Customer Support review

Likes

BPM is good technology and Infosys company is good

Dislikes

Infosys company are good there are not dislikes

Read 1 review

Customer Support salary at Infosys BPM

reported by 5 employees
₹2.5 L/yr - ₹5.3 L/yr
56% more than the average Customer Support Salary in India
View more details

What Infosys BPM employees are saying about work life

based on 9.3k employees
56%
86%
67%
61%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infosys BPM Benefits

Submitted by Company
Soft Skill Training
Job Training
Cafeteria
Health Insurance
Submitted by Employees
Job Training
Soft Skill Training
Health Insurance
Cafeteria
Team Outings
Gymnasium +6 more
View more benefits

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