Customer Support ( GRC Specialist )

Location: Hyderabad

Department: Risk Management / GRC

About the Role:

We are looking for a skilled GRC Specialist to join our team. You will be responsible for implementing, training, supporting, and demoing our Riskwatch solution, ensuring clients can effectively manage risk and compliance. This is a client-facing role that requires strong technical, communication, and problem-solving skills.

Key Responsibilities:

• Implementation & Configuration: Lead Riskwatch platform implementations, configure the system to meet client needs, and integrate with other enterprise systems.
• Demos & Presentations: Deliver engaging product demos to potential clients, showcasing the value of Riskwatch in managing risk and compliance.
• Training & Support: Provide client training on Riskwatch functionalities and offer ongoing support to resolve technical issues and optimize usage.
• Collaboration & Feedback: Work with product teams to stay updated on platform features and relay client feedback for continuous product improvement.

Qualifications:

• Experience: 3+ years in GRC, with hands-on experience in Riskwatch or similar platforms.
• Skills: Strong presentation and communication abilities; experience with client training and support.
• Technical: Knowledge of system integrations and basic scripting or API usage is a plus.
• Industry Knowledge: Familiarity with GRC frameworks (ISO, NIST, COSO) is preferred.