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Service (TaaS) Lead - Senior Manager / Associate Director
ISG
·
18-22 years
Bangalore / Bengaluru
1 vacancy
Service (TaaS) Lead - Senior Manager / Associate Director
Information Services Group
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position Overview
The India Region Training as a Service (TaaS) Lead will drive strategic growth, operational excellence, and team development across the regions training consulting practice. This senior leadership role combines business development, operational management, and thought leadership to expand market presence and ensure exceptional service delivery.
Key Responsibilities
Business Development
- Develop and execute strategies to expand training consulting delivery services capabilities within the India region
- Build and maintain relationships with key clients and stakeholders at senior levels internal and external to the organization
- Identify new market opportunities and create innovative service offerings
- Lead complex proposal development and high-stakes client presentations
- Set and achieve performance and development goals for the India Training as a Service Team
Operational Leadership
- Direct day-to-day operations of the India TaaS Team
- Optimize resource allocation and utilization across projects
- Implement systems and processes to improve operational efficiency
- Ensure consistent quality in service delivery
- Manage budgets and financial performance metrics
- Drive continuous improvement initiatives towards measurable results
Team Leadership & Development
- Lead, mentor, and develop a team of training consultant managers
- Create professional development paths for direct reports and overall team
- Foster a culture of innovation, collaboration, customer service, integrity, entrepreneurship, and service excellence
- Recruit and retain top talent that will help the practice grow
- Provide performance management and coaching to direct reports with a leadership and management development focus
Thought Leadership
- Establish the practice as a thought leader in the training and development space
- Develop and share innovative approaches to learning and development
- Create thought leadership content and publications
- Stay current with industry trends and best practices
- Disseminate this knowledge within the TaaS Team globally and with partner solutions teams
Quality Assurance & Delivery Excellence
- Implement and oversee QA processes to ensure team deliverables are in alignment with customer expectations
- Develop a strong quality of delivery culture within the team
- Establish and maintain quality standards and ensure the team is educated on the QA process
Qualifications
Required Experience
- 18+ years of experience in training consulting services (managed learning services preferred)
- 10+ years in senior leadership roles of similar responsibilities
- Proven track record of growing revenue and managing P&L
- Experience leading teams of 10+ training professionals at a middle to front line management level
- Deep expertise in Training and Development methodologies, including ADDIE, SAM, and agile / rapid training development approaches and tools for enterprise systems training
Education
- Masters degree in Instructional Design, Talent Development, Instructional Technology, Business, Human Resources, Organizational Development, or related field
- Relevant professional certifications preferred
Skills & Competencies
- Strategic thinking and business acumen
- Strong leadership and people management abilities
- Excellent communication and presentation skills (English grammar rules and spoken language)
- Project and program management expertise
- Financial management and budgeting
- Client relationship management
- Problem-solving and analytical capabilities
- Knowledge of adult learning principles
- Proficiency in training technology and digital learning platforms
Personal Qualities
- Entrepreneurial mindset
- Results-oriented with strong execution focus
- Collaborative leadership style
- Change management capability
- Innovation and creativity
- Cultural awareness and sensitivity
- High emotional intelligence
- Strong ethics and integrity
Impact & Success Metrics
- Profitability targets
- Consultant utilization targets
- Client satisfaction scores
- Team engagement and retention rates
- Operational efficiency improvements
- Market share growth
- Innovation in service offerings
- Thought leadership influence
Working Relationships
- Reports to: Global Director Training as a Service (TaaS) and India Consulting Services Lead
- Direct Reports: Training Leads and Managers
- Key Stakeholders: Clients, Partners, Regional Leadership Team, Global Practice Leaders
Employment Type: Full Time, Permanent
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Company Website
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45%
7%
7%
7%
7%
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What people at Information Services Group are saying
Associate Director salary at Information Services Group
reported by
3
employees
with 18-20
years exp.
₹22.5
L/yr - ₹28.8
L/yr
36%
less
than the average Associate Director Salary in India
View more details
What Information Services Group employees are saying about work life
based on 184 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Information Services Group Benefits
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