Deputy Manager - Infrastructure Support and Services

Role & responsibilities

Job Description:

Location: Pune (Work From Office)

Microsoft Active Directory in the enterprise, including creating bulk user accounts, deleting and modifying user accounts, setting up e-mail.

FortiGate Firewall Management

Ensure network security and connectivity

Define network policies and procedures and guidelines.

Perform routine network startup and shutdown procedures, and maintain control records

Hands-on experience in networking, routing, and switching

Re-installation of Windows Servers in the event of system crash/failures

Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures

Implementation and maintenance of standard operating procedures for maintenance of the infrastructure

Resolve problems reported by the end-user.

VLANs, TCP/IP, DHCP, DNS

Experience in handling IT Audits like PCI DSS, ISO, HIPPA

Managing Antivirus in an enterprise like Trend Micro

Support and administer third-party applications

Microsoft SQL knowledge

Compile monthly reports for the IT Manager

Execute duties in accordance with ITIL framework guidelines

Log calls with external providers where and when necessary

Make recommendations to the IT Manager on budget items

Make recommendations to the IT Manager for improving systems and processes

Stay abreast of latest technology and work with IT Manager on potential upgrades

Perform and support other tasks as identified by the Technology Manager

In depth understanding of technology systems in the enterprise

Virtual clustering and troubleshooting experience with Hyper-V and VMware

Excellent business continuity and disaster recovery methodologies and practice

PowerShell scripts and commands to automate certain tasks and to change settings in bulk managing

Preferred candidate profile

Perks and benefits