Desktop Support Engineer - Firewall/Troubleshooting (2-7 yrs)

Job description :

Job Title : IT Support Engineer L2

Experience : 2 to 5 years

Job Location : Bangalore

Important :

This is a field job, requiring travel to client sites within Bangalore.

Candidates must have a two-wheeler with a valid driving license

Key Responsibilities :

- Manage and troubleshoot servers, firewalls (open source/device-based), G-Suite/O365, wireless networks, and network security.

- Assist in maintaining IT asset and software inventory.

- Perform Active Directory user administration, password resets, and unlocks.

- Install, maintain, and upgrade hardware, software, and server infrastructure.

- Conduct data backup operations and ensure system availability with minimal downtime.

- Handle helpdesk and ticketing management.

- Troubleshoot and maintain external computer peripherals, including printers, switches, projectors, mobile devices, and video conferencing tools like Zoom/Teams.

- Configure and troubleshoot Wi-Fi, LAN, DNS, DHCP, TCP/IP, and VPN.

- Implement and administer endpoint security, DLP, and drive encryption.

- Install and configure operating systems, including Server 2008/2012R2/2018, Windows 10, and Mac OS.

- Manage firewalls: Installation, configuration, VPN setup, link failover, and load balancing.

- Perform network cabling, routing, VLAN configuration, and security patch deployment.

- Collaborate with vendors for hardware and software support.