ServiceNow Technical Architect

Role & responsibilities

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, GRC, and other modules.
• Develop scalable, flexible, and sustainable ServiceNow architectures that align with business objectives.
• Design ServiceNow solutions that integrate seamlessly with existing enterprise systems.

Technical Leadership:

• Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration.
• Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions.
• Conduct technical workshops and training sessions for teams and stakeholders.

Implementation & Integration:

• Oversee the end-to-end implementation of ServiceNow solutions, including custom applications and integrations.
• Ensure the successful integration of ServiceNow with other enterprise systems (e.g., ERP, CRM, third-party applications).
• Manage and resolve complex technical issues during the implementation phase.

Governance & Best Practices:

• Establish and enforce governance around ServiceNow platform usage, ensuring compliance with standards and best practices.
• Develop and maintain architectural documentation, ensuring solutions are well-documented and aligned with architectural principles.
• Perform regular reviews and audits of the ServiceNow platform to ensure it remains optimized and scalable.

Stakeholder Management:

• Engage with key business and IT stakeholders to understand their needs and ensure alignment between IT and business strategies.
• Act as a trusted advisor to stakeholders, providing insights and recommendations on how ServiceNow can address business challenges.

Preferred candidate profile

• 8+ years of experience in IT, with at least 2-3 years of experience as a ServiceNow Architect or similar role.
• Extensive experience in designing and implementing ServiceNow solutions, particularly across ITSM, ITOM, HRSD, CSM, GRC and integrations.
• Proven experience with ServiceNow integrations using REST, SOAP, and other APIs.
• Strong understanding of ITIL, Agile, and other IT service management frameworks.
• Proficiency in ServiceNow development, including scripting (JavaScript, Glide), configuration, and customization.
• Experience with ServiceNow platform capabilities such as Service Portal, Flow Designer, and Integration Hub.
• Strong knowledge of ServiceNow data models, CMDB, and enterprise architecture.
• Leadership and team management skills, with the ability to guide and mentor junior team members.

Certifications

Must have - CSA, ITSM, HRSD, GRC

Good to have - ITBM, Sec Ops, SIR, VR

Perks and benefits

Hybrid work mode for 2-3 days