.Customer Care executive

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns related to banking products and services.
- Identify cross-selling opportunities and upsell/cross-sell relevant banking products to increase revenue growth.
- Meet or exceed daily/weekly/monthly targets set by the management for sales performance metrics such as conversion rates, average order value, etc.
- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 1-5 years of experience in inside sales, outbound sales, or telesales environment.
- Strong communication skills with ability to handle high-pressure situations effectively.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.