Customer Care Executive

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns related to banking products and services.
- Process customer transactions, provide product information, and offer solutions in a timely manner.
- Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction ratings.
- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 1-6 years of experience in BPO/Call Centre environment with expertise in domestic voice process (Hindi).
- Strong communication skills in Hindi language with excellent verbal fluency.
- Experience in outbound sales or telesales is an added advantage but not mandatory.