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4.0

based on 1.9k Reviews

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255 Info Edge Jobs

Customer Support || InfoEdge ||

1-3 years

Noida, New Delhi, Delhi/Ncr

1 vacancy

Customer Support || InfoEdge ||

Info Edge

posted 19hr ago

Job Description

  • Customers query and compliant handling, giving appropriate solution to customer in best possible ways.
  • To build knowledge-based relationship with customers and understand nitty-gritty of clients.
  • Omni-channel support- Ability to handle multiple channels like E-Mail, NPS, Inbound, Follow-up, Escalations etc.
  • Identifying Process Gaps and find a way to resolve them.
  • This role is business dynamic.
  • Provide exceptional and premium customer service.
  • Providing effective service to customers by being efficient, knowledgeable, and consistent
  • Delivering excellent results that are measured by customer satisfaction, effectiveness, efficiency, and quality.
  • Maintaining and improving customer satisfaction by delivering against initiatives that have been identified as crucial.
  • Ownership to manage individual process matrix including SL, AL, AHT, Quality, Productivity, C-Sat, ART, FRT, RT and traffic management.
  • Coordinate with other department’s to fix customer’s issue.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Info Edge through

(based on 197 Info Edge interviews)
Job Portal
Campus Placement
Referral
Walkin
Company Website
Recruitment Consultant
46%
21%
10%
8%
4%
1%
10% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Info Edge are saying

Customer Support salary at Info Edge

reported by 1 employee with 3 years exp.
₹2.4 L/yr - ₹3 L/yr
At par with the average Customer Support Salary in India
View more details

What Info Edge employees are saying about work life

based on 1.9k employees
57%
63%
64%
99%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Info Edge Benefits

Submitted by Company
Employee Friendly Policies
Training & Development
Health & Accidental Insurance
CSR
Reward and Recognition
Internal Career Mobility +2 more
Submitted by Employees
Cafeteria
Health Insurance
Job Training
Team Outings
Free Transport
Work From Home +6 more
View more benefits

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Info Edge Noida Office Locations

View all
Noida Office
Headquarter
Info Edge (India) Limited, B - 8, Sector - 132 Noida
201304
Noida Office
C-133/B, C Block, Sector 2 Noida
Uttar Pradesh 201301

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