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4 Inflection.io Jobs
Solution Consultant
Inflection.io
posted 12hr ago
Job Role Insights
Key skills for the job
Job Description
- Collaborate with customers and internal teams to understand key business objectives and define solution implementation requirements.
- Provide implementation recommendations and enablement, specifically in the areas of data warehouse, customer data platforms, CRM data connections, forms data capture, web tracking and product activity data.
- Plan and lead customers through implementation and onboarding processes with specific focus on time-to-value and risk management mitigation.
- Support customers and inbound inquiries through product expertise education, best practices, thought leadership, and effective communication.
- Aggregate common issues for broader resolution through customer education, product documentation, product enhancements, etc
- Advocate for customers on issues resolution and feature prioritization.
- Contribute to managing customer churn risk and driving revenue retention.
Qualifications:
- 5+ years relevant experience in solution consulting, customer success, technical support, and/or marketing operations
- Understanding of marketing functions, including marketing operations, demand marketing, customer lifecycle marketing, and/or growth marketing
- Knowledge of email marketing, including audience segmentation, personalization, call to action, and deliverability
- Experience with marketing automation platforms such as Marketo, Hubspot, Pardot, Iterable, and/or Customer.io
- Experience with customer relationship management systems such as Salesforce and/or Hubspot
- Knowledge of customer data platforms and data warehouses such as Segment, Snowflake, Redshift, BiqQuery, and/or Databricks
- Ability to work independently and within a high paced, startup environment
- Ability to communicate ideas and recommendations verbally and in writing to customers and internal stakeholders
Employment Type: Full Time, Permanent
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