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40 Infinite Uptime Jobs
Manager - Customer Success
Infinite Uptime
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The person leading this role would be expected to:
- Build strong relationships with our customers, serving as their primary point of contact
- Conduct onboarding and training sessions to ensure customers are successfully onboarded and educated on our products
- Collaborate with the sales team to identify upsell and cross-sell opportunities and help drive customer expansion
- Conduct regular check-ins with customers to ensure they are achieving their desired outcomes and to address any issues or concerns they may have
- Do the cost benefit analysis and get these vet from customers
- Make the value realization from shop floor to the top floor
- Drive close engagement with CXOs to communicate the value achieved and new directions of the project / growth
- Publish MIS to various stakeholders customized as per their hierarchy to have everyone mapped with their specific needs
- Work closely with the customer support team to ensure timely resolution of any technical issues or product-related questions
- Actively monitor customer health and engagement to identify and mitigate any risks of churn
- Provide feedback to the product team on customer needs and feature requests to drive product development
- Maintain accurate and up-to-date customer information
- Participate in customer-focused projects and initiatives as needed
Skill sets/Experience we require:
- 8 + years of experience in customer success or account management
- Strong interpersonal and communication skills, with the ability to build rapport with customers and collaborate effectively with internal teams
- Ability to understand and articulate technical concepts in a clear and concise manner
- Proven track record of driving customer satisfaction, retention, and expansion
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Must be able to manage multiple stakeholders and complex business engagements
- Ready to travel - About 50-60%
Pedigree:
- Bachelor s degree in Engineering
- MBA from Tier 1 college preferred
Employment Type: Full Time, Permanent
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What people at Infinite Uptime are saying
Rating based on 1 Customer Success Manager
review
Anonymous · Sales & Business Development
in Pune
Likes
Feels good working here.
- Salary - Excellent
+5 more
Dislikes
People are polite and well behaved. There is value to your thoughts.
Customer Success Manager salary at Infinite Uptime
reported by
5
employees
with 3-10
years exp.
₹20
L/yr - ₹27
L/yr
74%
more
than the average Customer Success Manager Salary in India
View more details
What Infinite Uptime employees are saying about work life
based on 55 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Infinite Uptime Benefits
Work From Home 
Soft Skill Training 
Health Insurance 
Job Training 
Free Transport 
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