AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
i
Infinite Computer Solutions
Compare
All Filters
218 Infinite Computer Solutions Jobs
Technical Support Specialist
6-11 years
Pune
1 vacancy
Technical Support Specialist
Infinite Computer Solutions
posted 5d ago
Job Role Insights
Flexible timing
Job Description
PRIMARY RESPONSIBILITIES:
Incident Management
Respond to a reported service incident and initiate the incident management process
Demonstrate urgency and responsiveness to client calls
Page internal resources and ensure stakeholder required response
Prioritize incidents according to their urgency and impact to the business
System Monitoring
Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
Responsible for rebooting servers, recycling production services as needed.
The notification \\ escalation of production issues \\ outages as they occur.
Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging.
Recommend severity and urgency threshold changes in system monitoring software.
Batch Processing
Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based batch processes.
Maintain IT Operations batch run documentation.
Track incoming and outgoing file transmissions to ensure they meet deadlines, escalating to appropriate support teams and management when necessary.
Reading system generated alerts and taking appropriate action as required.
File Transmissions
Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based file transmissions, both inbound and outbound.
Resend files to clients and vendors as needed.
Employment Type: Full Time, Permanent
Read full job descriptionInfinite Computer Solutions Interview Questions & Tips
Prepare for Infinite Computer Solutions Technical Support Specialist roles with real interview advice
What people at Infinite Computer Solutions are saying
Technical Support Specialist salary at Infinite Computer Solutions
What Infinite Computer Solutions employees are saying about work life
Infinite Computer Solutions Benefits
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off 
Compare Infinite Computer Solutions with
TCS
Wipro
HCLTech
Tech Mahindra
Infosys
LTIMindtree
Mphasis
Hexaware Technologies
KPIT Technologies
Sutherland Global Services
Virtusa Consulting Services
CGI Group
GlobalLogic
Bosch Global Software Technologies
UST
Nagarro
Hewlett Packard Enterprise
ITC Infotech
Publicis Sapient
Synechron
Similar Jobs for you
Infinite Computer Solutions Pune Office Location
Walk In Drive_Customer Support_US Voice Process_Night Shift_Vizag_F2F
1-5 Yrs
₹ 3 - 4.5L/yr
Visakhapatnam
