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Support Engineer
1-6 years
Bangalore / Bengaluru
1 vacancy
Support Engineer
Infinite Computer Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skillsExperience with CRM and ticketing systems
Employment Type: Full Time, Permanent
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(based on 82 Infinite Computer Solutions interviews) What people at Infinite Computer Solutions are saying
Rating based on 9 Support Engineer
reviews
Anonymous · Operations Support
in Bangalore / Bengaluru, Karnataka
Really liked the working culture and a company in which everything runs smoothly..Here we can learn new technology in initial stage only and job security is also there.
No free certifications provided by the company for infinite employees or not sure if there is any reimbursement we can go for..
Read 9 reviewsSupport Engineer salary at Infinite Computer Solutions
What Infinite Computer Solutions employees are saying about work life
Infinite Computer Solutions Benefits
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off 
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